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Power Strokes
6.4 Aftermarket
What's up with Elite Diesel?
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[QUOTE="1FastGambler, post: 1375677, member: 25382"] I agree it was very odd that I didn't get a call back until a few hours after I posted the question on here and I finally get a phone call that it shipped today.. One things for certain... I'm very happy that it finally shipped! Made me wonder if someone close to them saw this and called one of their cell phones or if it was simply a coincidence. Customer service is extremely important, but so is a high quality product. Aside from this long delay with my transmission, their customer service has been fairly good. I Hope that the quality is what others claim. My take away from this is Elite needs to communicate better with their customers if they plan to continue selling direct to consumers. I just purchased over $12k in parts, more than half of that was from Elite. Rudy's and No Limit were the other vendors. Neither Elite or Rudy's had great customer service, but I'll also say that neither was bad either. No Limit was very good. I think maybe I just got caught with bad timing of Tadd getting sick and other issues that can affect a small business when the key people aren't able to be there. Tamara was very polite when she called me back today and I plan to move forward with no hard feelings. Cheers [/QUOTE]
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