I would say innovative as that's who I'm going with on this next go around of tuners for my Mini Max. I've been talking with Eric via email for a while now and explaining all the issues I'm currently having with my Gearhead tunes, Eric has a good understanding of what's wrong and is willing to work with me on getting his tunes to work with the truck. He responds in a respectable timeframe, he asks a ton of questions, has you try out a bunch of different scenarios to get a good understanding of the issue. Eric's communication and actual attempts in getting to the issue and understanding the issue has been greatly appreciated and thus why I would spend the money on his tunes.
And here's the reasoning for me even though I'm probably going to burn a bridge here but o'well... After multiple emails to Gearhead and repeatedly being told its my truck and it cant be the tune. Despite it being in the shop multiple times having everything mechanical checked and rechecked, and sensors tested and changed even though their good because it might be a what if. My truck doesn't change, its still a freaking smoking pig at all power levels, shifting is harsh as eff, especially when it goes into 5tc, still having random shifting flares when on it at partial throttle, and still no rework of the tune is provided, just more excuses given and to have other things to have checked mechanically because it can't be the tune and the tune works on all the other trucks. Funny because there's all sorts of posts saying how people have had Gearhead do some additional tuning to get their truck spot on. Honestly, my truck runs basically the same either on Gearheads or the 300HD tunes. After all the visits to the shop and having everything I'm told to check done and then some, my truck couldn't have a cleaner bill of health from the shop. At this point frustration has set in and has lead me to look in other directions for a better option.
