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Message: [QUOTE="golfer, post: 189125, member: 266"] wow, I'd love to hear more about this. I checked our sales records, and sorted them by FICM, and then again by zip code. I also looked up the zip code of Gogo's shop (I think it's Direct Injection Performance) in Florida...and then searched the 22 zip codes nearest his shop...and found one FICM that we did warranty...but we shipped it directly to the customer. I also checked our ship manager software...which is integrated with our accounting software....and [I]surprisingly[/I]...show no record of having ever shipping anything directly to DIP/Gogo... while our FICM warranty rates are very low...well under 1% on either the 58v or 48v units...we do sell such a high quantity of units that there are, occasionally going to be issues. Despite our thorough rebuilding & testing procedure...we have, and (unfortunately) will continue to have the occasional warranty issue arise. Heck, I know that we've overnighted warranty FICM's to Canada, Alaska...and even a few in the continental US... If Doug/DIP/Gogo has warrantied these units (on our behalf?) without ever contacting us for replacement or even reimbursement...I'm truly grateful... [/QUOTE]

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