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Message: [QUOTE="tyler886, post: 439657, member: 8031"] No, I signed up for this forum since I couldnt stand the same repetitiveness on another PSD forum. Being an X dealership technician myself, I know you dont have to deal with customers or clientele. You write your laundry list of repairs on an RO and let the SA deal with selling it. If it sells, it sells. If not grab another RO and try again. In the independent field, we explain and weigh options to the customer, and give our opinions on whats the best financial move. That being said, the customer always gets what they want, even if it may not be cost effective in the long run or a financially smart move. Afterall, they're the ones paying. All I can do is explain to the customer their options, and let them make the decision from there. The customer decided he wanted to gamble on the $300-400 savings on the new cylinder head versus machining the original. Some customers are exactly that, customers. I'll give them options and they'll say "I come here because I dont know what Im doing and want it done right. Whatever it costs to do it correctly, do it." Its funny to see how brainwashed longtime dealer techs get though. Cant machine heads, cant use a roloc, cant use a non-oem part LOL -Tyler [/QUOTE]

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