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Message: [QUOTE="Wayne, post: 1440834, member: 863"] Maybe I missed something, but being willing to look into the possibility of warranty when others won't should be considered a win for truck owners IMO. Everybody I work with in situations like this know up front that abuse is not covered, and it's not a guarantee of warranty just because I'm working on it. You guys might be surprised at how much non warranty work we do on new trucks inside their warranty period. Most situations regard fuel contamination. Just last week we had one of our highest volume/best customers come in with a truck that hasn't even had it's first oil change. An employee put def in the wrong tank, and boom! Completely new fuel system on a truck with probably at least 5 extra hours on the bill for all the wiring a bucket truck with all the bells and whistles needs. If the service manager submits a fraudulent claim, the dealership eats the whole bill, and an auditor can come in to look at whatever they want, as closely as they want, and charge back anything that wasn't perfectly executed. Unfortunately a lot of dealerships aren't willing to give people a shot. A little over a year ago Erik told me he was looking for a VERY specific truck, and had been given a really good price to have one built to order. The dealership I work at happened to have that exact truck already at an even lower price, so he made the drive. When the truck died, he called for my opinion on how to handle it. I offered, and a shot at repairs under warranty with someone he trusts to fix it anyway if it's outside of warranty was worth the drive. Shoot, most of the serious guys on this forum who don't do their own work take their trucks a lot farther than 750 miles to have it done the way they want when their truck needs major surgery. Too bad this had to turn into a big fight about nothing but hopefully it's been educational. [/QUOTE]