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[QUOTE="Bmcgarvie, post: 1506934, member: 14349"] Ok here we go. I will not be recommending PIS or Grays diesel in middleburg florida. I'm pist off and fed up. I bought 175/80 injectors from PIS back in march of 2017. I installed the injectors and the truck now had a haze at idle that it never had before with the stock ad injectors. I talked with my tuner. They recommend I send in my chip. So I did. Got it back with no change. I don't drive the truck hardly at all so it took awhile to have definitive results. I drive about 3500-5000 a year. The truck is babied. So in November I emailed the tuner back. Gonna try one more revision. Well it did not help still had a haze. Now for the lovely part of this story. I had emailed PIS at the request of my tuner. My tuner expressed that it's either the injectors or low compression. So since the stockers ran fine I assumed injectors. I emailed PIS in November to ask about having them tested. They responded back with "200 to flow the injectors, we also recommend 150 inch lbs on the hold down" well at this time I was going through tuning revision so I waited. Again the tuning did not help it so in January I emailed them again with no response. Called them and eventually got a voicemail back. I missed the call because I was working. So I tried more and more after that to get ahold of them. I emailed PIS several times. I called and left voicemails until their inbox was full. I even went as far as messaging on Facebook. I eventually emailed Brian gray the new owner. I emailed him on the 9th of February and received an email that same day. It read "they'll be contacting you shortly". I then waited a couple business days then with no response. I then started this thread. On the 17th of February Brian posted on here that it wasn't his fault he instructed someone to talk to me. I then expected an email or call shortly after. Nope nothing. So after waiting another full week I gave up on them. I emailed full force. I immediately heard back. The walked me through the process. On the 24th I had them pulled. The 26th I sent them out. The 5th full forced received them. On the 8th they called to inform me MY INJECTORS TESTED GREAT. Still have yet to have a direct response. From any PIS representative. Other than a missed voicemail and and 2 emails that didn't tell me squat. In my eyes that's still not contact until I have the help I need or at least useful info like address and what info I need to send with the injectors. Or how to pay. As you guys can see I posted that MY INJECTORS TESTED FINE. I also said I hadn't heard back. This is wear I start to really get pist. I spend approximately 2000 bucks on injectors and hpop. I wrote a bad review on their Facebook page and now I'm an internet troll. I was also informed by mr gray that I need to explain the INJECTORS TESTED FINE hence why that's always in bold. I needed help. I didn't say the injectors were bad once. I'm now being called a troll on the PIS Facebook page and has called me a liar. Yes I received an email saying 200 bucks to test and a call I missed then an email saying they'll contact you shortly. I had to send my injectors somewhere else because of a lack of communication. The service I received was garbage. The treatment after posting was ridiculous. You have called me a troll and liar. You haven't owned up once to make this right or say you were in the wrong. It's my fault or your employee that you don't have control over. You also blamed it on being busy which is bullsh*t cause if you time to criticize on these forums and Facebook pages then you can email a customer back. Or attempt to make a meaningful contact. Your service is shameful and I will not be quiet about my treatment. Everyone else in the diesel community has been amazing. Fast responses and courteous. Not mr gray. I will now post him telling me to make it right (again I thought I was the one who paid hard earned cash on his injectors) "Ok then set it straight on the thread that we did make contact and again nothing wrong with the injectors, just not quite as much contact as you would have liked because in ll actuality it is very easy to get lost after we have actually instructed you already to send them in to us, the phones are hard this is just the truth we build orders and we fix warranty when they come in and do what's in front of us we are working on trying to do this more efficiently but again we were the 1st choice for Tim/David to sell the company to further the 7.3 power potential and innovation and my attention to detail and high quality standards I did not purchase it to make ally of profit or a living off of I just want to supply quality injectors to people around the country because from my purchasing experience everyone else's besides swamps is subpar and gave me problems over and over.... so I didn't want to loose the one source that could supply me and my company with the highest quality injector on the market" This is my Facebook review. "Bought 175/80 injectors. I immediately started having a haze at idle and odd idle when warm. Tried contacting them to have them flow tested (under warranty) and have yet to hear back. I called them over 6 weeks ago left voicemails until their inbox was completely full. I emailed them several times. I even contacted the new owner and still haven’t heard from them. I ended up shelling out 250 dollars for full force diesel to test them cause I couldn’t wait any longer. Full force emailed me back within a day and called me 2 days after to discuss my test results. My suggestion is to stay away from these guys." Now his petty response "After we showed proof of our correspondence with this internet troll he wrote this bad review because he was caught in a lie, here is the picture of his comment saying our injectors checked out with nothing being wrong with them and that he would have to try and find his actual problem that he assumed incorrectly was our injectors" Maybe I was incorrect on saying no response but I was raised with the mentality your job isn't done till the customer is happy and has all the info they need. You're the owner step up make it right cause all I wanted was a f-Inga phone call or email saying send the payment here, send the injectors here, and this is the info we need about them and why your sending them in. And if you tell me I have that info that is true. But I wanted confirmation because the business changed hands and I didn't know if the Facebook info was up to date. So call me a troll call me a liar but at the end of the day you could've just called me and this wouldn't have happened. I'm done here. I didn't want this to turn into a pissing match but here we are. I will be going to full force or swamps from now on and I recommend everyone else to the same. [/QUOTE]
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