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[QUOTE="gnxtc2, post: 1507062, member: 1414"] Bmcgarvie You have too much patience, I would've moved on after the first instance they didn't respond back. I would've moved on long ago. And you bet your a$$ I would've posted my experiences if someone asked. The internet is a very powerful tool. The way I look at it: - If you can't respond to email, then don't have email. - If you have voicemail and can't call back, then don't have voicemail. Mailboxes that are full is sign of an unprofessional company. I would rather have a phone ring and can't leave a message. If a company is too busy to return emails and/or voicemail, then don't post your contact info. Example: I sent an email correspondence for some electrical products to WireCare who are local to me. They didn't get back to me. I was at PRI and saw the owner and told him about my experience. He blamed it on the girl in the office that she was pregnant. I don't need excuses. To this day, they still didn't respond to my email and I took my business elsewhere. They're a whole lot more companies out there that want your business. In my profession (electrical contractor), if I don't return messages or answer the phone, I won't have any work. I lost faith in PIS in the o-ring debacle. When Tim still owned PIS, they knew they had gotten a bad batch of injector o-rings and did nothing about it. The minute they found out, they should've contacted all customers that were affected not wait until customers started experiencing problems.<---- bad business practice. Billy T. [email]gnxtc2@aol.com[/email] [/QUOTE]
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