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Message: [QUOTE="TARM, post: 308918, member: 578"] Just keep calling until you get someone. Tina and Patti are the ones usually answering the phone. They are stupid busy. I have called and not gotten anyone called right back and gotten someone. But I can say of all the times I called I got someone on the first call more than 1/2 the time. This was during a time period where the wait was 6 months!!! Others may be able to build out of the parts they can get but that is just one more reason why BTS is different as he has so many parts that are of his own design and custom made out of custom alloys. He uses a lot of 300m although he told me he has found another alloy for certain parts that seems to hold up even better. This is all he does. The 4r100 Others are more generalists. They work on all kinds of trans. What does it say about Brian in that he can be completely back up with orders ALL the time and all he does is ONE type of trans. Hmmmmm The more I learn about transmissions thanks to my talks with Brian the more I learn why the 4r100 is such a desirable trans. 6.4 guys are swapping out to these. When people do cummins swaps what are they running? 4r100 not a dodge usually not even a A1000 Brian got the wheels turning in my gearhead mind about how these things work and I have to say its quite interesting. You start to understand why some trans no matter how much beef up the parts seem to not work as well His warranty is a handshake. Remember those days where a mans word was his bond, maybe not. He is a throw back to those times. IIRC it works out like this 2 or 3 yrs( can not recall which) shipping, parts, and labor are covered after that parts and labor are fully covered and you pay shipping. That goes with the transmission not the person. Its hard to understand but with him its something you just do not need to worry about. I can not think of even one individual that has had an issue with a failure that was not covered with one of his trans. [/QUOTE]