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[QUOTE="Chatham036, post: 929833, member: 13047"] Good morning gentlemen, Just want to introduce myself to those that do not know me. I am Jay. I assist Bill with a lot of the customer service aspects to keep PHP moving forward. If any one is having issues getting in contact with any employee of PHP, please feel free to send me a PM. Bill is a man of many roles in his company. He is the I T guy that solves network issues, handles escalated technical assistance questions, places orders for parts needed to continue day to day activities, along with being the primary tune writer. These four are just the tip of the iceberg, but you get the hint. You did hit the nail on the head in the accusation of Bill personally wanting to be the person to handle most activities in the day. This is due to his extremely high standard of accuracy that he demands. Not to justify that the way things are handled now is acceptable but this is to say that we are aware that he is overloaded. Last week we established a new grounds for our organizational structure to help lighten his load. Things should become more fluent for those needing to contact him directly in situations that I am not able to be of assistance. Thanks!!! Jay [/QUOTE]
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