Snyder Performance Engineering failed to fulfill their end of the deal

jcain

New member
Joined
Jul 14, 2013
Messages
2,017
Reaction score
0
Snyder Performance Engineering failed to fulfill their end of the deal 2015 turbo kit

In October of 2014 I decided to do a 2015 swap on my 2012. While calling around and determining who had what and how they were doing it, SPE came into my radar.

Their kit wasn't a factory parts swap, they actually jigged up their own up-pipes and down pipe adapter. While this doesn't sound ideal, at the time there was a severe shortage and backlog of the factory parts so some shops couldn't even give a ship time. I was even "ok" with paying more for their kit (than others on the market) because they actually had kits in stock to ship Asap.

The other deal MAKER was the promise that if I ordered their 2015 Kit "now" (at that time) that they'd ship with a factory intake plenum but for $1500 (upon build completion) you could get an upgraded intercooler and piping (y-pipe and hotside). They even had a pretty picture with their i/c and piping to lure you in.

I got my kit (factory intake plenum) in a very timely manner and install was as it should be. I had a quick call into Dan at SPE and he cleared a couple things up during the install as well, great customer service thus far.

When I inquired about the i/c piping a couple weeks later I was told to call after SEMA. So I did, and was told I was in the waiting list. A month went by, nothing but promises.

Late January rolls by and I happen to be driving somewhat close and drive 6 HOURS out of my way to go see their shop and touch base. More promises and a "you're 2nd in line". Since then, not one phone call has been answered OR returned. Last email returned was January 14th. Last Facebook response was March 10th.

While I thoroughly enjoyed our intial transaction, correspondence and even our late January meeting, I'm less then pleased with the overall outcome. I was content with paying more for the same kit others had at a cheaper price because of the promise that the i/c and piping would more than overcome the deficit in the end. But it may be a never ending story.

I hope this helps someone decide how and who with they want to spend their money. I hold no loyalty to anyone (or shop) that doesn't respect me enough to fulfill their end of the deal or at least contact me.

Jon
 
Last edited:
Joined
Oct 1, 2012
Messages
5,868
Reaction score
0
Location
Athens, IL
Did you pay for the parts already? If you have then that's a crappy deal. If not, I would just go a different route. There are several companies that make the piping and I believe all are less than $1500 as well. Good luck, hope you get it straightened out.


Sent from my iPhone using Tapatalk
 

DWhite

New member
Joined
Dec 8, 2013
Messages
525
Reaction score
1
Location
Oklahoma
Yeah I had bad dealings with them awhile back as well when I order some stuff. So I don't have anything good to say.. That was before I joined PSA and found a lot better person tour deal my business with.
 

jcain

New member
Joined
Jul 14, 2013
Messages
2,017
Reaction score
0
Did you pay for the parts already? If you have then that's a crappy deal. If not, I would just go a different route. There are several companies that make the piping and I believe all are less than $1500 as well. Good luck, hope you get it straightened out.


Sent from my iPhone using Tapatalk

I have not paid the $1500 for the piping and intercooler. But I did take a ~$500 "loss" on the initial purchase because it was that much more expensive than other kits.
 

equalizier

New member
Joined
Mar 1, 2015
Messages
203
Reaction score
0
I'm sorry you had to go through this. If one's integrity doesn't mean anything then It's time to give some one else a shot again sorry for your experience.
 
Last edited by a moderator:

jcain

New member
Joined
Jul 14, 2013
Messages
2,017
Reaction score
0
I would be lying if I said the whole transaction was bad because the initial purchase was flawless. Communication was clear and concise and the product was as promised. I actually enjoyed talking to Dan about race cars and performance parts in general.

But that also doesn't mean I'm ok with anything after that. Communication is the foundation that most businesses take for granted these days. Some consumers don't necessarily care about the bottom dollar. I for one will spend more on a product for better customer service and prefer to support shops that strive to innovate the market and not just sell parts.

/end rant
 

equalizier

New member
Joined
Mar 1, 2015
Messages
203
Reaction score
0
I would be lying if I said the whole transaction was bad because the initial purchase was flawless. Communication was clear and concise and the product was as promised. I actually enjoyed talking to Dan about race cars and performance parts in general.

But that also doesn't mean I'm ok with anything after that. Communication is the foundation that most businesses take for granted these days. Some consumers don't necessarily care about the bottom dollar. I for one will spend more on a product for better customer service and prefer to support shops that strive to innovate the market and not just sell parts.

/end rant


Very well said my friend.
 

bigrpowr

<How I Fly
Administrator
Joined
May 22, 2011
Messages
15,240
Reaction score
1
I'm sorry you had to go through this. If one's integrity doesn't mean anything then It's time to give some one else a shot again sorry for your experience.


You're not allowed to say anything nor have people pm you for more info.
 
Last edited by a moderator:

Spoolin'

New member
Joined
May 5, 2013
Messages
292
Reaction score
0
Location
Florida
I won a hoodie from them nearly a year ago and have yet to get it.

Lol sorry for the derail.
 

jcain

New member
Joined
Jul 14, 2013
Messages
2,017
Reaction score
0
I did and if I did anything out of line my apologies Arisley said I could mention in passing but not to start a thread again my apologies.

The problem is, among other things, your "product" has ZERO relevance to this topic. ZERO...
 

CWAY6.7

New member
Joined
Aug 27, 2012
Messages
758
Reaction score
0
I'm sorry this happened bud.....Seems as if everyone lately is having problems and/or issues with someone or something. I've had nothing but good luck with SPE in the past with service and their products on my 6.7. They are good people and I have a feeling they will take care of you and are running behind. My best advice is to stay positive as much as it sucks and keep contacting them. Things could be way worse. TRUST ME lol
 

mattmal9

New member
Joined
Oct 22, 2013
Messages
263
Reaction score
0
Location
Severn, Maryland
Communication is the foundation that most businesses take for granted these days. Some consumers don't necessarily care about the bottom dollar. I for one will spend more on a product for better customer service and prefer to support shops that strive to innovate the market and not just sell parts.

Well said, completely agree.
 

MrGTO

New member
Joined
Sep 14, 2011
Messages
45
Reaction score
0
Location
East TN
In the words of Leroy Mercer, "Some body's gonna get an ass whoopin." Just make sure you ask, how big of an ole boy are you, before you go!
 

jcain

New member
Joined
Jul 14, 2013
Messages
2,017
Reaction score
0
Full retro turbo kit is for sale now in the fs section for a very discounted price.
 

Latest posts

Members online

Top