Okay so......
Brought the truck to "House of Diesel" for studs, atmosphere swap, egr delete, and airdog + elite delete install. Everything was cool in the beginning and I dropped the truck off with a $500 deposit. They start working on the truck and everything is going smoothly. 3-4 weeks go by after waiting for some parts to show up and figuring out the elite delete kit and they finally get it all back together.
The day I'm supposed to get it back I get a call saying to come check out the truck..that there was a run away and the bottom is locked. I go over to find my truck full of oil everywhere and coolant and fuel coming from the pan. I am dumbfounded at this point. I really did not know what to do. I start panicking and call everyone who I can think of that would have an idea about what went wrong and what could have caused this.
Everyone I've talked to pointed at user error on the install from the details I was able to communicate over the phone. Of course the shop pointed at the Elite atmosphere turbo from blowing a seal. I was told that I should go after Elite/Precision because they were the ones who "owed" me a new motor. Well after a week of phone calls between them and elite, myself and them, myself and elite, etc we ship the turbos back and wait.
I have some conversations with Chris and he decided that the mess happened there and that he would take care of me since I was the "customer". So as we are waiting for the turbos to come back from being checked and rebuilt from precision he goes ahead and buys a new ford short block, new heads, new injectors, etc to do the job again. In the mean time I hear back from Tadd that precision says the turbos are fine and that the shop has no idea what they are doing. At this point I have nothing to do but wait it out since he was replacing all of the components on his dime. I figured there is no way it could happen again.
3 weeks go by waiting on the turbo to be shipped back and when it comes in it takes them a few days to get it together. I guess there were missing parts and whatever that got shipped back originally with the turbos. Everything gets bolted up and they run it for 30 minutes and tells me everything is fine. At this point he asks me if I'm in a hurry to get the truck back and if I'm not he would take it for more tests to double check everything to make sure there are no issues. After 3 months of waiting I decided it was worth it to not take it unless I was 100% they did it right.
Well the next day he drives it for 30 miles and calls and tells me that one of the injectors is bad. He tows it to his "shop" ( I later find out more about this) and has "one" injector changed (he threw 4 new injectors in the whole bank for some reason but I was told only one was replaced).
A couple days go by while they are waiting for a new injector to come from ford and then I get another call telling me that it while idling it ran away AGAIN!!!!!!!. At this point he starts saying that he has no clue what is causing it and that he has been researching online to find causes (MORE PROOF HE HAS NO ****ING CLUE WHAT HE IS DOING). He cites me some documentation that a ford tech on the dieselstop wrote and to get ahold of a user from the forum for more information. At this point I’m so ****ing pissed that I have no clue what to do. I call around asking the local dealers what they think happened and none of them have ever heard of two run aways like this ever happening. They all point to user install error.
I call Chris back to discuss what we are going to do in the future and he basically tells me that he has more money into my truck than I probally do and that he isn’t going to put any more money into it. I tried to ration with him as that was my last straw but apparantely he has no clue how a business works. He tried saying that he is not liable for it this time because it happened twice and everything was replaced besides the HPFP. It must be the stock HPFP that is causing this to happen (a leak or something).
…. To be continued.
