i got my bts through beans. after i ordered it and had some questions i would call brian... never once had a problem getting ahold of him.... not saying that its that way for everyone, and still cant believe that brian would leave you hanging like the ty.... i believe you. but it just dont seam like him.... anyway.... bts is also fully built, unconditional, unlimited horse power, 2yr warranty, in which he told me, if you can break it i will fix it no matter how you do it... so all that wrapped up in a 4700$ price tag is well worth it to me and is still the best mod ive done to my truck period...