Waiting almost 2 months

Lang · Jan 30, 2013

This seems pretty common. Only 1 I see who promptly replies is Matt at Gearhead

littleredstroker · Jan 30, 2013

Still nothin eh?

sent while trying not to JJ My rods!!!!!!

Powerstroked162 · Jan 30, 2013

Dave, bill is supposed to be up here doing some live tuning in march. Let me know if I can help get this ironed out for ya.

Zmann · Jan 30, 2013

Lang said:
This seems pretty common. Only 1 I see who promptly replies is Matt at Gearhead

Matt Gearhead and Tony Wildman have been great before and after the sale for Me

IDP was only good before the sale in my experience

I have avoided PHP for this reason

Dave · Jan 30, 2013

Finally got a hold of Angela at PHP by phone. She states the tune will be in my inbox tonight.

Im holding them to that

Bobby@cp · Jan 30, 2013

Lang said:
This seems pretty common. Only 1 I see who promptly replies is Matt at Gearhead

There are more that promptly reply back to emails or PMs or texts. I try to reply back as possible but sometimes its just not possible

Zmann · Jan 30, 2013

Bobby
Do you do custom 6.0 tunes also ??

Paul@CP_Trucks · Jan 30, 2013

Zmann said:
Bobby
Do you do custom 6.0 tunes also ??

Not to muck up this thread but we don't do custom tuning ourselves(YET) but we get custom tunes.

Dave · Jan 31, 2013

And no tune.

Bill, Corey, Angela, theres more to customer service than taking the customers money. Youve also gotta get the product out in a timely manner.

8 weeks for a tune doesnt cut it. I'll be expecting a refund TODAY!!!

Zmann · Jan 31, 2013

JMart · Jan 31, 2013

Dave said:
And no tune.

Bill, Corey, Angela, theres more to customer service than taking the customers money. Youve also gotta get the product out in a timely manner.

8 weeks for a tune doesnt cut it. I'll be expecting a refund TODAY!!!

Good luck.

This should tell you something. Its a quote from about their new phone system.

You will NOT be able to leave a message even though the system says that you can. We don't allow messages because we never have time to answer them, and that's not fair to our customers.

If you don't catch them on the phone they don't have time to get back to you.

dirtflinger92 · Jan 31, 2013

I just don't understand why they don't hire more people if they are so busy ... this is no way to run a company

CSIPSD · Jan 31, 2013

dirtflinger92 said:
I just don't understand why they don't hire more people if they are so busy ... this is no way to run a company

I've asked this of them several times.

I do know that Corey has health issues but it never should take this long. I've offered my help as I spend 85% of my days infront of my laptop, but I dont know if I would get much better response when Customers needed something.

They also had tornados in the area yesterday, if you look at there FB posts.

Vader's Fury · Jan 31, 2013

Time to post on facebook, but no time to call customers or answer the phones......

Sounds like someone's priorities are out of calibration.

Dave · Jan 31, 2013

I talked to Angela today Bill wrote the file last night but the email server went down.

Its supposed to be sent once Bill gets back in the office today.

Lang · Jan 31, 2013

Dave said:
I talked to Angela today Bill wrote the file last night but the email server went down.

Its supposed to be sent once Bill gets back in the office today.

So nobody could access their personal email accounts from the office and email them to him? IJS

PsRumors · Jan 31, 2013

CSIPSD said:
I've asked this of them several times.

I do know that Corey has health issues but it never should take this long. I've offered my help as I spend 85% of my days infront of my laptop, but I dont know if I would get much better response when Customers needed something.

They also had tornados in the area yesterday, if you look at there FB posts.

The tornado was in Adairsville, within a couple miles of my house, pretty bad.

But isn't PHP in Winder? That's 100 miles from us.

6speedsd · Jan 31, 2013

Man this just sucks. Customer service has gone by the wayside with most companies. You usually see it once a business takes off. I understand being swamped or over run with business. But you don't leave customers waiting no matter what. You treat one poorly, and trust me, word spreads.

I had a similar issue with a vendor over a part I ordered. First one was faulty. Got with them, they agreed to send me a new one right off. Nearly 2 months later, still waiting. Numerous calls and emails later they finally got back in touch with me. A few more weeks of waiting, more calls and emails, and I finally get the thing shipped to me. Just no reason for that much of a run around.

Dave · Jan 31, 2013

Just got off the phone with Bill. Spent about 15 minutes talking to him. He apologized for taking so long has the file written and it will be in my inbox shortly.

Im satisfied with that:ford:

Twinturbostroker · Jan 31, 2013

Dave said:
Just got off the phone with Bill. Spent about 15 minutes talking to him. He apologized for taking so long has the file written and it will be in my inbox shortly.

Im satisfied with that:ford:

Hopefully man......